Master of Arts (MA)
Number of Pages
As developmental training programs grow in organization life, customized training programs including observation, collaboration with management, data gathering, research of materials to be used, and evaluation become necessary. Using these, and other methods of research, consultants are able to develop programs which focus directly on the specific needs of an independent organization and its employees; This research evaluated internal organizational communication problems "by facilitating discovery and examination of the underlying symbolic structures, constraints, and opportunities of organizational life" (Kreps, 1983; Schein, 1987; 1969). The data gathered was "generated by organizational communication research to provide insight into organizational phenomena and redirect their activities to better accomplish individual and organizational goals" (Kreps, 1989); This organizational development program was developed to improve organizational communication among employees in a local company. Information gathered from basic skills assessments in the areas of English (reading comprehension and vocabulary) and mathematics, along with the readability level of company literature, were used to enhance employee development through a customized training program.
Applied; Communication; Customized; Development; Improved; Organizational; Programs; Skills; Study; Training
Communication; Adult education; Business education
University of Nevada, Las Vegas
Betke, Angela Autumn, "Improved communication skills through customized training programs: An applied study of organizational development" (1997). UNLV Retrospective Theses & Dissertations. 3312.