Master of Science (MS)
Number of Pages
Organizational Citizenship Behavior (OCB) is a class of job related behaviors which have been suggested as a fruitful addition to traditional conceptions of job performance. OCB is defined as those behaviors which are discretionary, are not formally recognized by the organizational reward system, and in the aggregate, promotes organizational effectiveness; There were several questions that were examined. The first question asked if OCB have a direct relationship with company task performance. The second question asked if OCB have a direct relationship with company conceptual performance, the third question examined if OCB had a direct relationship with additional service performance. The results concluded that OCB does have a direct relationship with task, conceptual and service performance; This study concluded with a discussion of conclusions and suggested future research.
Behavior; Citizenship; Industry; Organizational; Quick; Services; Study
University of Nevada, Las Vegas
If you are the rightful copyright holder of this dissertation or thesis and wish to have the full text removed from Digital Scholarship@UNLV, please submit a request to email@example.com and include clear identification of the work, preferably with URL.
Tsai, Lu Hou, "Organizational citizenship behavior: A study in the quick service industry" (1997). UNLV Retrospective Theses & Dissertations. 3352.