Master of Science (MS)
First Committee Member
Michael J. Petrillose
Number of Pages
The purpose of this study is to identify situational variables that may influence the effect of a manager's leadership on subordinate organizational citizenship behavior (OCB) in the Korean hotel industry; Data were collected from 107 managers and their 487 subordinates across a wide variety of different departments in the deluxe business hotels in Korea; Thirteen hypotheses were tested using a partial correlation coefficient test in multiple regression to examine the correlation between thirteen situational variables and five employee OCB dimensions. The test generally showed that selected characteristics of a manager, task, and organization either substitute or enhance a manager's leadership in influencing employee OCB by having either positive or negative correlation with selected OCB dimensions; The findings of this study suggested that employee OCB can be maximized when the positive situational variables operate in concert with a manager's leadership. The findings also suggested that a manager's leadership should be enhanced when a negative situational variable influences employee OCB.
Analysis; Behaviors; Citizenship; Empirical; Employee; Hotels; Impact; Influencing; Korean; Leadership; Manager; Organizational Situational; Variables
Management; Psychology, Industrial; Behaviorism (Psychology)
University of Nevada, Las Vegas
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Lee, Jung Hoon, "Empirical analysis of the situational variables and their impact on a manager's leadership in influencing employee organizational citizenship behaviors in Korean hotels" (1997). UNLV Retrospective Theses & Dissertations. 3374.