Award Date


Degree Type


Degree Name

Master of Science (MS)


Hotel Administration

First Committee Member

Michael J. Petrillose

Number of Pages



The purpose of this study is to identify situational variables that may influence the effect of a manager's leadership on subordinate organizational citizenship behavior (OCB) in the Korean hotel industry; Data were collected from 107 managers and their 487 subordinates across a wide variety of different departments in the deluxe business hotels in Korea; Thirteen hypotheses were tested using a partial correlation coefficient test in multiple regression to examine the correlation between thirteen situational variables and five employee OCB dimensions. The test generally showed that selected characteristics of a manager, task, and organization either substitute or enhance a manager's leadership in influencing employee OCB by having either positive or negative correlation with selected OCB dimensions; The findings of this study suggested that employee OCB can be maximized when the positive situational variables operate in concert with a manager's leadership. The findings also suggested that a manager's leadership should be enhanced when a negative situational variable influences employee OCB.


Analysis; Behaviors; Citizenship; Empirical; Employee; Hotels; Impact; Influencing; Korean; Leadership; Manager; Organizational Situational; Variables

Controlled Subject

Management; Psychology, Industrial; Behaviorism (Psychology)

File Format


File Size

4136.96 KB

Degree Grantor

University of Nevada, Las Vegas




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