Nurse caring behaviors as perceived by the emergency room nurse and the emergency room patient: A comparative study

Carolyn Thatcher Whipple, University of Nevada, Las Vegas


The purpose of this study was to determine what emergency room nurses (n = 60) and emergency room patients (n = 60) perceived as caring behaviors, as measured by the Caring Behaviors Assessment (CBA) tool. Unlike other studies the emergency room nurse ranked technical skills, "Know how to give shots, IV's, etc." as most important. The nurse ranked many of the helping and feeling cares significantly higher than the patient. There were eleven areas of correlation, between the demographics and the CBA subscales, with a significance level set at p =.05. Cronbach's alpha reliability coefficient for the CBA tool was.96. It is important that nurses become aware of what patients perceive as caring behaviors and how these perceptions differ from their own. ThiS awareness is one of the first steps to changing nurses' behavior, and hopefully better meet the needs of the patient. (Abstract shortened by UMI.).