Award Date


Degree Type


Degree Name

Master of Science (MS)


Hotel Administration

First Committee Member

Gail Sammons

Number of Pages



The purpose of this study was to examine the influence of individual characteristics, benefit satisfaction, and internal services received on employee job satisfaction and organizational commitment. Employees from a Las Vegas casino hotel were surveyed. A total of 201 usable questionnaires were returned for a response rate of 51 percent. The findings showed that benefit satisfaction and organizational commitment are positively related. Satisfaction with internal services was found to be significantly related to organizational commitment, and communication received was significantly related with benefit satisfaction. Only few of the sociodemographic variables were found to be significantly related to benefit satisfaction, job satisfaction, and organizational commitment. Based on the research findings practical implications for industry are discussed and suggestions for future research are offered.


Benefit; Commitment; Employee; Organizational; Relationship; Satisfaction

Controlled Subject

Management; Industrial relations; Psychology, Industrial

File Format


File Size

2764.8 KB

Degree Grantor

University of Nevada, Las Vegas


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