As economic stressors increase and voting participation decreases, it is important for public administrators to find ways to minimize the negative consequences of distrust in government and to rebuild credibility by making the necessary changes to organizational culture, improving business practices, working with the media to build new more positive relationships, and by accentuating the good news about progress made. Events like Hurricane Katrina tragically teach us how long lasting one negative event can truly be because it is truly a disaster not only for those directly affected but also for those indirectly involved due to its negative affect on the system’s, their organization’s and their own credibility.
Administrative agencies; Organizational change; Public administration; Trust
Business and Corporate Communications | Mass Communication | Organizational Communication | Public Administration | Public Relations and Advertising | Social Influence and Political Communication | Strategic Management Policy
Springer, C. G.
Organizational credibility counts.
PA Times, 31(9),
The American Society for Public Administration.
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