Document Type



The author reflects on the importance of trust. She stated that trust is more significant than ever to public managers as trust in the government ebbs. It is important to public managers because it directly impacts the speed and cost of getting things done. Moreover, she considers command and control management and downsizing and reengineering as threats to any trust infrastructure.


Organizational Communication | Policy Design, Analysis, and Evaluation | Policy History, Theory, and Methods | Public Administration | Public Affairs | Public Policy