Award Date


Degree Type


Degree Name

Doctor of Philosophy (PhD)


Hospitality Management

First Committee Member

Jean Hertzman

Second Committee Member

Gail Sammons

Third Committee Member

Seyhmus Baloglu

Fourth Committee Member

Alice Corkill

Number of Pages



Online education has increased in popularity throughout higher education in recent decades, with learning management systems (LMSs) now being used by the majority of higher education institutions throughout the United States (Allen, Seaman, Poulin, & Straut, 2016). The Community of Inquiry (CoI) theoretical framework is composed of interrelated cognitive, teaching, and social presences, which make up a deeper learning experience (Garrison, Anderson, & Archer, 2010). This study sought to further the theoretical and practical application of the CoI by evaluating learner satisfaction with LMS-enabled courses in vocational areas of study and additional course delivery formats (online, hybrid, and web-enhanced). Results from the study showed that in the hospitality management field of higher education, teaching presence and social presence were positively associated with student satisfaction with LMS tools and features. However, the research did not yield significant results when examining whether course delivery format affected CoI or student satisfaction with courses that use LMS tools and features.


Blackboard; Community of Inquiry; Hospitality students; Learner Satisfaction; Learning Management Systems; Vocational Education


Curriculum and Instruction | Education | Instructional Media Design



Available for download on Friday, December 15, 2023