First Committee Member
Gail Sammons, Chair
Number of Pages
The material for this paper centers on the Steamboat Ski Resort Corp. The ski resort was chosen for this study because of its need for a management retention plan. Steamboat was ranked as a top 10 international ski resort in North America by Snow Country Magazine (“Top 50 ski resorts,” 1997). It has maintained this distinction for many years. It has been noted for its idealistic “champion power” and its unpopulated vast terrain. In particular, it has always scored high in the customer experience categories for exceptional down-home friendly people. A chart, prepared by Net promoters.com, on customer and employee satisfaction which collaborates with the Snow Country ratings may be viewed in the Appendix.
Executives; Labor turnover; Ski resorts – Management
Hospitality Administration and Management | Work, Economy and Organizations
University of Nevada, Las Vegas
Gumbiner, Michael D., "Manager retention and the Steamboat Ski Resort" (2007). UNLV Theses, Dissertations, Professional Papers, and Capstones. 481.
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