Master of Hospitality Administration
First Committee Member
Robert Woods, Chair
Number of Pages
Due to the global expansion of international hotel chains into culturally isolated countries, such as China, many hotels are in need of qualified staffs in local operation where a strong culture exists. When expatriate managers are sent abroad for overseas assignments, they are often confronted with the conflicts that are caused by inter-cultural differences between expatriates and host nationals. This paper examines several aspects of cultural and interpersonal issues involved in the conflicts, and seeks to determine any necessary adjustment from the information gathered by telephone interviews with the current expatriate managers in Beijing, China. Furthermore, the study discusses essential skills needed for expatriate and local managers to accomplish their objectives better.
China; Culture conflict; Hospitality industry; Hotel chains – Employees
Hospitality Administration and Management
Lee, Hanna, "Adjustments in inter-cultural communication of expatriate and host national in local operation" (2010). UNLV Theses, Dissertations, Professional Papers, and Capstones. 482.