Master of Hospitality Administration
First Committee Member
Seyhmus Baloglu, Chair
Number of Pages
A study of wait times in the hospitality industry, and the guest satisfaction as related to those waits. When faced with waiting, what are the perceptions of the customer, and what can be done to help shorten the perception to help guest satisfaction. Finally, to look into the technology that is available today and in the near future, and what some industries have done to help alleviate the wait time to satisfy their customers’ needs.
Consumer satisfaction; Hospitality industry
Hospitality Administration and Management
Moore, Dennis, "The Waiting game" (2007). UNLV Theses, Dissertations, Professional Papers, and Capstones. 556.