Master of Hospitality Administration
First Committee Member
Gail Sammons. Chair
Number of Pages
The purpose of this paper is to develop an entry-level managerial training program for line-level hospitality employees. An analysis of the current literature regarding training and motivation will be used as the foundation for the proposed training program. In addition, two central issues will be addressed to ensure the success of the participants in the managerial training program: a) The identification and resolution of perceived obstacles employees face when contemplating advancement, and b) the practice of developing internal employees to increase retention, and thereby reduce the high costs associated with middle management turnover.
Employee retention; Executives – Training of; Hospitality industry; Promotions
Hospitality Administration and Management | Human Resources Management
Mejia, Cynthia, "An entry level managerial training program for hourly hospitality employees" (2009). UNLV Theses, Dissertations, Professional Papers, and Capstones. 619.