Location

Caesars Palace, Las Vegas Florentine II

Start Date

30-5-2013 2:00 PM

End Date

30-5-2013 3:30 PM

Abstract

The liberation of gaming licenses has brought massive changes to Macau since 2002. The number of gaming tables jumped from 344 in 2002 to 5,485 In 2012 and this has created huge demands for dealers. The Macau Government wanted to play an active role in the training of dealers, rather than leaving it to the market. The Macau government established the Macau Tourism and Casino career Centre in 2003 jointly managed by the Macau Polytechnic Institute and Institute for Tourism Studies. After some structural changes, the Centre started to train dealers for the booming gambling industry. In 2009 Centre, under the management of Macau Polytechnic Institute, was renamed "Gaming Teaching and Research Centre". In the past ten years, many different courses were offered to the local residents according to the Industry demand. Through this presentation, the author wanted to share his experience in and view of training dealers in Macau in the past ten years. The author wanted to point out some of the differences in dealer training used in different jurisdictions including the States and Australia. The author also wanted to show how such models have been merged to form Macau's own model of dealer training. Finally, the author wanted to share his view on the future demand of dealers in Macau .

Disciplines

Business | Gaming and Casino Operations Management | International Business

Comments

Moderator: Carl Braunlich

Session 3-3-E Workforce Development in the Gaming Industry

File: 50 PowerPoint slides

Attached file: Paper

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May 30th, 2:00 PM May 30th, 3:30 PM

Session 3-3-E: Macau Dealers Training

Caesars Palace, Las Vegas Florentine II

The liberation of gaming licenses has brought massive changes to Macau since 2002. The number of gaming tables jumped from 344 in 2002 to 5,485 In 2012 and this has created huge demands for dealers. The Macau Government wanted to play an active role in the training of dealers, rather than leaving it to the market. The Macau government established the Macau Tourism and Casino career Centre in 2003 jointly managed by the Macau Polytechnic Institute and Institute for Tourism Studies. After some structural changes, the Centre started to train dealers for the booming gambling industry. In 2009 Centre, under the management of Macau Polytechnic Institute, was renamed "Gaming Teaching and Research Centre". In the past ten years, many different courses were offered to the local residents according to the Industry demand. Through this presentation, the author wanted to share his experience in and view of training dealers in Macau in the past ten years. The author wanted to point out some of the differences in dealer training used in different jurisdictions including the States and Australia. The author also wanted to show how such models have been merged to form Macau's own model of dealer training. Finally, the author wanted to share his view on the future demand of dealers in Macau .