Title
Use and satisfaction of library resources and services by hospitality patrons: An exploratory study
Document Type
Article
Publication Date
2005
Publication Title
The Consortium Journal of Hospitality and Tourism
Volume
9
Issue
1
First page number:
35
Last page number:
45
Abstract
A great challenge for present day libraries is to move from the thought process of being a destination location with a captive audience to positioning its services to meet the needs of its users. This paper explores the frequency of library use and satisfaction of library resources and/or services by hospitality education patrons. Using data collected with patrons (N=368) of five Hospitality Management programs across the country, the study found significant differences in library access, use, and satisfaction based on gender, academic status, and international versus non-international patrons.
Keywords
Academic Libraries – Evaluation; College students; Databases; Hospitality; Libraries; Library atmosphere; Library surveys; Library users
Disciplines
Collection Development and Management | Hospitality Administration and Management | Library and Information Science
Language
English
Repository Citation
Jackson, F. H.,
Sung, H.,
Grays, L.,
Thornton, J. K.
(2005).
Use and satisfaction of library resources and services by hospitality patrons: An exploratory study.
The Consortium Journal of Hospitality and Tourism, 9(1),
35-45.
https://digitalscholarship.unlv.edu/lib_articles/292
Included in
Collection Development and Management Commons, Hospitality Administration and Management Commons