Quality Management, Supply Chain Management, and Just In Time: A Model of Their Impact on Business Performance

Document Type

Article

Publication Date

2002

Publication Title

Supply Chain Forum: An International Journal

Publisher

KEDGE Business School

Volume

3

Issue

2

First page number:

58

Last page number:

72

Abstract

Just in time, quality management, and supply chain management have in recent years been proposed as means of improving product quality and responsiveness, while simultaneously reducing cost. The three can also be used as complementary elements of an integrated strategy aimed at improving an organization’s competitiveness. This study proposes and tests a structural equation model that examines linkages between just in time, quality management, and supplier management, and their impact on business performance. Results show that while just in time, quality and supply chain management efforts are indeed mutually supportive, it is a firm’s efforts in the area of quality management that directly drive business performance. Activities related to just in time and supply chain management impact business performance only via their impact on quality management. Results also indicate that while supplier managements is directly influenced by quality and supply chain management efforts, it does not influence performance.

Keywords

Competition; Cost control; Just-in-time systems; Quality management; Quality planning; Strategic planning; Structural equation modeling; Supply chain management; Total quality management

Disciplines

Business | Business Administration, Management, and Operations | Operations and Supply Chain Management

Language

English

Permissions

Use Find in Your Library, contact the author, or interlibrary loan to garner a copy of the item. Publisher policy does not allow archiving the final published version. If a post-print (author's peer-reviewed manuscript) is allowed and available, or publisher policy changes, the item will be deposited.


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