Submission Type

Presentation

Submission Title

When Coaching meets Mindfulness Practice: A New Perspective on the Work Performance Improvement of Casino Employees

Session Title

Session 1-3-E: Teaching and the Workplace

Location

Caesars Palace, Las Vegas, Nevada

Start Date

28-5-2019 1:45 PM

End Date

28-5-2019 3:10 PM

Disciplines

Business Administration, Management, and Operations | Performance Management | Training and Development

Abstract

In the past a few decades, more and more companies provide coaching style trainings instead of traditional trainings to their employees. The leadership coaching and team coaching are also applied to help managers and employees to improve their work performance. In addition, mindfulness meditation has become a very popular tool for corporate executives and managers to better manage their emotions and achieve higher performance. For gaming companies, high competition brings high working pressure to employees, especially to the front line workers and managers who need to face the clients all the time. This paper investigates the benefits of coaching style training and mindfulness meditation in performance improvement and provides a new perspective on applying the combination of coaching style training and mindfulness meditation in performance improvement of casino employees.

Keywords

Coaching Style Training, Mindfulness Practice, Performance Improvement, Casino employees

Author Bio

Academic Qualifications

PhD, University of Southampton, UK

MSc in International Banking and Financial Studies, University of Southampton, UK

MA,Renmin University of China, China

BA, Shandong University, China

Academic and Professional Services

  • Lecturer, Gaming Teaching and Research Centre, Macao Polytechnic Institute, Macao (2010 to date)
  • Researcher, Lottery Research Center, Beijing Normal University, China (2012 to date)
  • Adviser, International Research Institute for Gambling and Gaming, University of Applied Sciences, Germany (2013 to date)
  • Managing editor, Journal of Gaming, Tourism & Leisure Research (2013 to date)

Research

Dr. Liu’s research focuses on decision making and behavioral biases in an uncertain environment, particularly in betting markets. Her recent research includes gamblers’ behavior and decision making processes, development strategies of Macao gaming industry, and social and economic impacts of gambling industry. She has published numerous papers in top-tier journals such as the Journal of Behavioral Decision Making and Journal of Gambling Business and Economics, and also in academic journals such as Journal of Macao Polytechnic Institute, Journal of Macau Studies, and Journal of Gaming, Tourism & Leisure Research. She has presented her papers at more than 20 international conferences all over the world and conducted several research projects on tourism and gambling research.

Funding Sources

Might apply research funding from Macao Polytechnic Institute which is a higher education organization run by Macao Government.

Competing Interests

N/A

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May 28th, 1:45 PM May 28th, 3:10 PM

When Coaching meets Mindfulness Practice: A New Perspective on the Work Performance Improvement of Casino Employees

Caesars Palace, Las Vegas, Nevada

In the past a few decades, more and more companies provide coaching style trainings instead of traditional trainings to their employees. The leadership coaching and team coaching are also applied to help managers and employees to improve their work performance. In addition, mindfulness meditation has become a very popular tool for corporate executives and managers to better manage their emotions and achieve higher performance. For gaming companies, high competition brings high working pressure to employees, especially to the front line workers and managers who need to face the clients all the time. This paper investigates the benefits of coaching style training and mindfulness meditation in performance improvement and provides a new perspective on applying the combination of coaching style training and mindfulness meditation in performance improvement of casino employees.