Responsible gambling; code of practice


Gaming and Casino Operations Management | Gaming Law

Document Type

Original Research Article


In Australia, the state of Queensland introduced a voluntary Responsible Gambling Code of Practice in 2002. This investigation examines levels of implementation and perceptions of adequacy of the Code in casinos, hotels and licensed clubs in three Queensland regions. It involved on-site inspections of 30 venues and semi-structured interviews with 35 venue managers and staff. The level of implementation varied but most venues had implemented between 40 and 60 percent of the Code's practices. Managers' perceptions of the adequacy of the Code's practices revealed that some practices, such as physical layout of the venue, were considered much more effective than others, such as the provision of information and signage.