Document Type

Conference Proceeding

Publication Date



Association of College and Research Libraries 2023 Conference

Publisher Location

Pittsburgh, Pennsylvania

First page number:


Last page number:



Academic libraries frequently utilize online tutorials to meet student and instructor needs and adapt to expanding remote learning environments. Offering accessible and inclusive tutorials should be the bare minimum, yet, as suggested in Clossen and Proces and Clossen, tutorials inconsistently meet the basic requirements to be considered functionally accessible for all users. As shown by Roth and Turnbow, merely following Universal Design for Learning principles is not enough to offer truly inclusive tutorial content. Additionally, best practices tend to focus on technical suggestions and overlook critical content and pedagogical considerations. There is little guidance for creating holistically inclusive tutorials and hardly any standards for avoiding deficit thinking, which decenters students’ prior knowledge and experiences and perpetuates harmful assumptions, particularly about marginalized students.

In this paper, we share preliminary findings from a two-phased mixed-methods content analysis of the tutorials created and offered by academic libraries at R1 institutions. The purpose of this study is to gain insight into what types of tutorials are offered by these institutions as well as whether they utilize inclusive teaching approaches. Additionally, the paper shares recommendations for creating tutorials based on the findings.


Library and Information Science

File Format


File Size

1000 KB



Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 4.0 License.

Publisher Citation

Cahall, C., Mitola, R., Heinbach, C., & Sewell, A. (2023). Inclusive or Harmful? A critical content analysis of tutorial offerings from R1 academic libraries. Association of College & Research Libraries conference. Pittsburgh, March 2023.