An Empirical Investigation of the Role of Information Technology in Fostering Organizational Resilience and Effectiveness

Dora Chatterjee, Coral Academy of Science, Las Vegas Henderson
Shuktika Chatterjee, University of Nevada, Las Vegas
Sutirtha Chatterjee, University of Nevada, Las Vegas


Taking inspiration from various calls by IS scholars to investigate the phenomenon of organizational resilience in light of the COVID-19 pandemic, this study investigates the effect of information technology (IT) on resilience and organizational effectiveness. We theorize that three IT affordances related to collaboration, process management, and organizational memory, influence organizational resilience, which in turn promotes organizational effectiveness. An empirical study of public organizations in the US supports our hypotheses. Contributions and implications are discussed.