Location

Caesars Palace, Las Vegas Florentine I

Start Date

31-5-2013 8:30 AM

End Date

31-5-2013 10:00 AM

Abstract

Objectives

Understand the impact of market conditions and managerial orientation on employee satisfaction, organizational identification, and service quality in Macau/ Singapore Casino Industry.

Highlight long-term adverse impact of poor service quality on market share and profitability.

Provide guidelines for action.

Disciplines

Economics | Gaming and Casino Operations Management | Hospitality Administration and Management | International Business | Public Affairs, Public Policy and Public Administration | Statistics and Probability | Tourism and Travel

Comments

Moderator: Katherine Spilde

Session 4-1-D Culture, Operations, and Impacts

File: 20 PowerPoint slides

 
May 31st, 8:30 AM May 31st, 10:00 AM

Session 4-1-D: The Ant and the Grasshopper: Western Casino Operators in Macau and Singapore

Caesars Palace, Las Vegas Florentine I

Objectives

Understand the impact of market conditions and managerial orientation on employee satisfaction, organizational identification, and service quality in Macau/ Singapore Casino Industry.

Highlight long-term adverse impact of poor service quality on market share and profitability.

Provide guidelines for action.