Submission Title
Session 4-1-D: The Ant and the Grasshopper: Western Casino Operators in Macau and Singapore
Presentation Type
Event
Location
Caesars Palace, Las Vegas Florentine I
Start Date
31-5-2013 8:30 AM
End Date
31-5-2013 10:00 AM
Disciplines
Economics | Gaming and Casino Operations Management | Hospitality Administration and Management | International Business | Public Affairs, Public Policy and Public Administration | Statistics and Probability | Tourism and Travel
Abstract
Objectives
Understand the impact of market conditions and managerial orientation on employee satisfaction, organizational identification, and service quality in Macau/ Singapore Casino Industry.
Highlight long-term adverse impact of poor service quality on market share and profitability.
Provide guidelines for action.
Included in
Economics Commons, Gaming and Casino Operations Management Commons, International Business Commons, Public Affairs, Public Policy and Public Administration Commons, Statistics and Probability Commons, Tourism and Travel Commons
Session 4-1-D: The Ant and the Grasshopper: Western Casino Operators in Macau and Singapore
Caesars Palace, Las Vegas Florentine I
Objectives
Understand the impact of market conditions and managerial orientation on employee satisfaction, organizational identification, and service quality in Macau/ Singapore Casino Industry.
Highlight long-term adverse impact of poor service quality on market share and profitability.
Provide guidelines for action.
Comments
Moderator: Katherine Spilde
Session 4-1-D Culture, Operations, and Impacts
File: 20 PowerPoint slides