Award Date

1-1-2005

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Hotel Administration

First Committee Member

Robert H. Woods

Number of Pages

95

Abstract

Billions of dollars are spent yearly on employee training. Thus, extensive research has been done on why training is important to the advancement of organizations. However, little research has been done on the actual providers and facilitators of the training and development. This research is designed to identify the feelings, insights, emotions, expectations, and beliefs of the training professionals about their role in hospitality. A qualitative research, Zaltman's Metaphor Elicitation Technique (ZMET) was performed with ten training professionals from two hotels in Las Vegas, Nevada. Study results indicated (1) the importance of their role within the organization, (2) the high diversity of their responsibilities, qualities, and challenges and (3) the rapid change of the training techniques and training material. Implications for future research are discussed.

Keywords

Hospitality; Impressions; Opinions; Professional; Role; Training

Controlled Subject

Adult education; Management

File Format

pdf

File Size

2334.72 KB

Degree Grantor

University of Nevada, Las Vegas

Language

English

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