Award Date
Fall 2011
Degree Type
Professional Paper
Degree Name
Master of Hospitality Administration
Department
Hotel Administration
First Committee Member
Robert H. Woods, Chair
Number of Pages
45
Abstract
Macau is enjoying the prosperity brought by the increase of gaming operations. However, this rapid development imposed a great challenge in Human Resources Management. The hospitality industry is experiencing a high turnover rate, which affects the service quality and long-term sustainability. Major causes of turnover were reviewed from Western based and Asian based literature. Local studies were also included to provide a better picture of the turnover causes in Macau. Some recommendations were made to help retaining talented employees.
Keywords
China – Macau; Employment stabilization; Gaming industry – Employees; Hospitality industry – Employees; Labor turnover
Disciplines
Gaming and Casino Operations Management | Hospitality Administration and Management | Human Resources Management | International Business
File Format
Degree Grantor
University of Nevada, Las Vegas
Language
English
Repository Citation
Im, Ut Lon, "Literature Review on Turnover - To Better Understand the Situation in Macau" (2011). UNLV Theses, Dissertations, Professional Papers, and Capstones. 1149.
http://dx.doi.org/10.34917/2523523
Rights
IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/
Included in
Gaming and Casino Operations Management Commons, Human Resources Management Commons, International Business Commons