Award Date

Fall 2011

Degree Type

Professional Paper

Degree Name

Master of Hospitality Administration

Department

Hotel Administration

First Committee Member

Pearl Brewer, Chair

Number of Pages

38

Abstract

Macau, the world's leading gaming destination, is suffering from labor shortage. Hotels operators found it difficult to compete with the casinos for the limited human resources. In this article, the author suggests self-service technologies (SSTs) as a possible mean to solve the labor shortage problem in Macau's lodging industry. The literature review shows the seriousness of the problem, and analyze the pros and cons of SSTs, the main reason its implemented and how it is perceived by the customer. Then, base on the review, the author provides five step implementation guide of SSTs in hotel. The author also presents recommendations for future studies, and urge the local research to explore on the topic.

Keywords

Casinos — Employees; China — Macau; Gambling — Economic aspects; Gambling—Employees; Hospitality industry — Employees; Labor supply

Disciplines

Hospitality Administration and Management | Human Resources Management | International Business

Language

English

Comments

Incomplete paper data


Share

COinS