Award Date
12-1-2015
Degree Type
Professional Paper
Degree Name
Master of Science in Hotel Administration
Department
Hotel Administration
First Committee Member
Anthony Gatling
Abstract
Because of the economy growth and the Open Door Policy, Chinese hotel industry was under a huge expansion. Since more and more western customers are visiting and Chinese customers are having more hotel experience abroad, the service Chinese hotels used to provide dose not meet the standard anymore. So the managers and leaders need to find an appropriate approach to encourage their employees to improve the service to their customers. This research went through over 40 articles about Chinese hotel industry and Chinese culture and found out that servant leadership style should be the best approach to engage the employees.
Keywords
China; Hospitality industry--Management; Leadership; Servant leadership
Disciplines
Business Administration, Management, and Operations | Hospitality Administration and Management | Organizational Behavior and Theory
File Format
Degree Grantor
University of Nevada, Las Vegas
Language
English
Repository Citation
Wang, Yiqing, "Servant Leadership and Related Issues in Chinese Hotel Industry" (2015). UNLV Theses, Dissertations, Professional Papers, and Capstones. 2623.
http://dx.doi.org/10.34917/8349614
Rights
IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/
Included in
Business Administration, Management, and Operations Commons, Hospitality Administration and Management Commons, Organizational Behavior and Theory Commons