Award Date

5-2007

Degree Type

Professional Paper

First Committee Member

Gail Sammons, Chair

Number of Pages

41

Abstract

The material for this paper centers on the Steamboat Ski Resort Corp. The ski resort was chosen for this study because of its need for a management retention plan. Steamboat was ranked as a top 10 international ski resort in North America by Snow Country Magazine (“Top 50 ski resorts,” 1997). It has maintained this distinction for many years. It has been noted for its idealistic “champion power” and its unpopulated vast terrain. In particular, it has always scored high in the customer experience categories for exceptional down-home friendly people. A chart, prepared by Net promoters.com, on customer and employee satisfaction which collaborates with the Snow Country ratings may be viewed in the Appendix.

Keywords

Executives; Labor turnover; Ski resorts – Management

Disciplines

Hospitality Administration and Management | Work, Economy and Organizations

Language

English


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