Award Date
12-2007
Degree Type
Professional Paper
Degree Name
Master of Hospitality Administration
Department
Hotel Administration
First Committee Member
Seyhmus Baloglu, Chair
Number of Pages
31
Abstract
A study of wait times in the hospitality industry, and the guest satisfaction as related to those waits. When faced with waiting, what are the perceptions of the customer, and what can be done to help shorten the perception to help guest satisfaction. Finally, to look into the technology that is available today and in the near future, and what some industries have done to help alleviate the wait time to satisfy their customers’ needs.
Keywords
Consumer satisfaction; Hospitality industry
Disciplines
Hospitality Administration and Management
File Format
Degree Grantor
University of Nevada, Las Vegas
Language
English
Repository Citation
Moore, Dennis, "The Waiting game" (2007). UNLV Theses, Dissertations, Professional Papers, and Capstones. 556.
http://dx.doi.org/10.34917/1721531
Rights
IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/