Award Date

12-2005

Degree Type

Professional Paper

Degree Name

Master of Hospitality Administration

Department

Hotel Administration

Number of Pages

37

Abstract

The purpose of this study is to identify the essential elements, both tangible and intangible, of establishing a training academy at the Grand Hyatt Hong Kong in order to achieve business objectives in a rapidly changing and competitive global environment in the hospitality industry. With the phenomenal growth of the tourism industry in Hong Kong, Macau, and the neighboring area in China, there is a growing competition in acquiring, retaining, and developing talents in the labor market. Having a well-established training academy is not only critical in consistently delivering the brand promises to the external customers, it is also fundamental in maximizing the fullest potential of the internal customers (employees).

Keywords

China – Hong Kong; China – Macau (Special Administrative Region); Hospitality industry; Hotels – Employees – Training of; Tourism

Disciplines

Hospitality Administration and Management | Human Resources Management

Language

English

Comments

Incomplete paper data.


Share

COinS