Award Date

4-2006

Degree Type

Professional Paper

Department

Hotel Administration

First Committee Member

Carl Braunlich, Chair

Number of Pages

27

Abstract

According to the Monterey County Chamber of Commerce, each year an estimated 3 million tourists, who spend nearly $2 billion and create 36,600 jobs, visit the Monterey Peninsula in California (Monterey Peninsula Chamber of Commerce, 2000). Unfortunately, this area suffers from hospitality industry-wide low occupancy from late fall until early spring, mainly due to the cooler, rainy weather (Boerner, 2004). During these periods of low occupancy, I believe that there is a challenge in maintaining employee morale. The impetus of this research is my belief that there is a correlation between an increase or decrease in employee morale and the ability to maintain established service standards. The goal of the research is to give managers more information on employee morale with the ultimate goal of maintaining high service standards during low occupancy. What I learn about moral may be applicable to hospitality properties in other regions that have an “off season.”

Keywords

Employee morale; Hospitality industry — Seasonal variations; Hotels – Employees; Tourism

Disciplines

Hospitality Administration and Management | Human Resources Management

Language

English

Comments

Incomplete paper data.


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