An Investigation and analysis of U.S. restaurant tipping practices and the relationship to service quality with recommendations for field application

Author

Lei Wang, University of Nevada, Las Vegas

Award Date

12-2010

Degree Type

Professional Paper

Degree Name

Master of Science in Hotel Administration

Department

Hotel Administration

Number of Pages

35

Abstract

The purpose of this study is to investigate the relationship between tipping and service quality in restaurants. The central question is to find out whether tipping and service quality is correlated through literature review. The purpose of this study is to answer the research question and make recommendations for field practice accordingly.

Keywords

Customer services; Restaurants; Tipping

Disciplines

Food and Beverage Management | Hospitality Administration and Management

File Format

pdf

Degree Grantor

University of Nevada, Las Vegas

Language

English

Comments

Incomplete paper data.

Repository Citation

Wang, Lei, "An Investigation and analysis of U.S. restaurant tipping practices and the relationship to service quality with recommendations for field application" (2010). UNLV Theses, Dissertations, Professional Papers, and Capstones. 659.
http://dx.doi.org/10.34917/1758116

Rights

IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/