Award Date

9-2010

Degree Type

Professional Paper

Degree Name

Master of Hospitality Administration

Department

Hotel Administration

First Committee Member

Pearl Brewer, Chair

Number of Pages

55

Abstract

This is a research paper exploring the ability of Radio Frequency Identification (RFID) technology to cope with challenges of back-of-the-house of the hospitality industry in Singapore. Focused on supply chain, food safety and security, the paper reviewed the three integrated service support processes of back-of-the-house that drove the service delivery processes of front-of-the-house in meeting the critical reliability dimension of SERVQUAL model. The RFID mobile technology’s advantages were studied in mitigating risks and meeting compliances within the three back-of-the-house areas. The RFID was further examined as a viable IT solution based on the potential impacts associated with cost-of-not-doing and the improved ROI over cost-of-doing. Constructed by using service blueprinting technique, the RFID enabled IT model was proposed for real-time tracking and interfacing with systems and processes. The advantages of the model were illustrated to improve efficiency and enhance capability of back-of-the-house processes. Explaining the limitations of the model, the paper also recommended the five-step approach of RFID implementation and future research on lifecycle tracking benefits.

Keywords

Business logistics; Hospitality industry – Technological innovations; Radio frequency identification systems; Singapore; Support services (Management)

Disciplines

Hospitality Administration and Management | Other Business

File Format

pdf

Degree Grantor

University of Nevada, Las Vegas

Language

English

Comments

UNLV Singapore Campus

Rights

IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/

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