This paper employs the resource-based theory of the firm to explain the influence of human resources on the sustained competitive advantage of an organization. Based on previous conceptual and empirical literature, we posit that the presence of a high potential employee workforce, coupled with adequate human resource management policies, can result in improved profit generating potential. We developed a conceptual framework with several propositions that illustrate the associations between job satisfaction and organizational productivity. We apply this concept in the health care field, suggesting that the satisfaction of physicians’ needs leads to greater organizational productivity and sustained competitive advantage.
Competition; Employee retention; Human capital; Medical care; Personnel management; Physicians – Job satisfaction; Profit
Health and Medical Administration | Human Resources Management
Copyright North American Business Press. Used with permission.
O’Connor, S. J.
The impact of physician job satisfaction on the sustained competitive advantage of health care organizations.
Journal of Management Policy and Practice, 13(4),