Submission Title
Advancing Systems-based Responsible Gambling
Session Title
Session 1-4-C: Lightning Talks
Presentation Type
Lightning Talk
Location
Park MGM, Las Vegas, NV
Start Date
23-5-2023 3:45 PM
End Date
23-5-2023 5:15 PM
Disciplines
Business | Social and Behavioral Sciences
Abstract
Abstract: Since the publication of the Reno Model during 2004, stakeholders have grappled with the best way to promote responsible gambling and its essential features. Whereas the Reno Model prescribed a broad set of interacting goals and activities across multiple stakeholders, to date, an in-depth consideration of the specialized role of gambling-industry businesses in promoting responsible gambling remains to be realized. This type of deep dive into industry-oriented responsible gambling is important to accomplish because the gambling industry has unique responsibilities for developing and managing safer gambling environments. Therefore, this lightning talk provides a strategic framework that describes principles and practices to guide gambling-industry businesses in the implementation of contemporary systems-based responsible gambling initiatives. The systems-based responsible gambling approach suggests responsible gambling principles for core gambling-industry business units including customer experience, public messaging, data science, gaming innovation, regulatory affairs, and the executive level, with five main practices to be applied to each business unit: (1) research, (2) needs assessment, (3) needs-based training, (4) technical assistance, and (5) evaluation.
Implications: Responsible gambling should be re-imagined as a deliberate systems-based initiative for gambling operators, one that moves beyond compliance-focused universal training and vision and toward business unit-specific responsible gambling goals, actions, and performance indicators. Adopting such an approach would lead to a better playing environment for customers and operators.
Keywords
responsible gambling safer play systems-based training research
Funding Sources
There is no funding for this work. The Division on Addiction receives funding from a variety of federal, state, local, and private sources, as described on https://www.divisiononaddiction.org/funding-statement/.
Competing Interests
The author declares no competing interests. During the past five years, Debi A. LaPlante has served as a paid grant reviewer for the National Center for Responsible Gaming (NCRG; now International Center for Responsible Gaming), received travel funds, speaker honoraria, and a scientific achievement award from the ICRG, has received speaker honoraria and travel support from the National Collegiate Athletic Association, received honoraria funds for preparation of a book chapter from Universite Laval and for an invited Raschkowan webinar from McGill University, received publication royalty fees from the American Psychological Association, and received course royalty fees from the Harvard Medical School Department of Continuing Education. Dr. LaPlante was a non-paid member of the Conscious Gaming advisory board and is a non-paid member of the New Hampshire Council for Responsible Gambling.
Advancing Systems-based Responsible Gambling
Park MGM, Las Vegas, NV
Abstract: Since the publication of the Reno Model during 2004, stakeholders have grappled with the best way to promote responsible gambling and its essential features. Whereas the Reno Model prescribed a broad set of interacting goals and activities across multiple stakeholders, to date, an in-depth consideration of the specialized role of gambling-industry businesses in promoting responsible gambling remains to be realized. This type of deep dive into industry-oriented responsible gambling is important to accomplish because the gambling industry has unique responsibilities for developing and managing safer gambling environments. Therefore, this lightning talk provides a strategic framework that describes principles and practices to guide gambling-industry businesses in the implementation of contemporary systems-based responsible gambling initiatives. The systems-based responsible gambling approach suggests responsible gambling principles for core gambling-industry business units including customer experience, public messaging, data science, gaming innovation, regulatory affairs, and the executive level, with five main practices to be applied to each business unit: (1) research, (2) needs assessment, (3) needs-based training, (4) technical assistance, and (5) evaluation.
Implications: Responsible gambling should be re-imagined as a deliberate systems-based initiative for gambling operators, one that moves beyond compliance-focused universal training and vision and toward business unit-specific responsible gambling goals, actions, and performance indicators. Adopting such an approach would lead to a better playing environment for customers and operators.