Title

The Effects of Leadership Satisfaction on Employee Engagement, Loyalty, and Retention in the Hospitality Industry

Document Type

Article

Publication Date

5-24-2019

Publication Title

Journal of Human Resources in Hospitality and Tourism

Volume

18

Issue

3

First page number:

368

Last page number:

393

Abstract

This research investigates the role of leader satisfaction on employee engagement, loyalty, and intention to stay. The results demonstrate that leadership satisfaction has a direct effect on employee engagement, loyalty and intention to stay. Furthermore, employee engagement was found to mediate the relationship between leader satisfaction and both loyalty and intention to stay. Interestingly, age moderated the relationships between engagement and loyalty as well as engagement and intention to stay. The results of this study yield theoretical and practical implications that are useful for hospitality leaders. Research limitations and recommendations for further research conclude this research.

Keywords

Employee satisfaction with leader; Employee engagement; Employee loyalty; Employee retention

Disciplines

Business Administration, Management, and Operations | Hospitality Administration and Management

Language

English

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