Document Type

Postprint

Publication Date

12-2011

Publication Title

International Journal of Hospitality Management

Volume

30

Issue

4

First page number:

812

Last page number:

818

Abstract

In this study, we investigate how hospitality companies can promote incremental and radical innovation through human resource management practices (i.e., selection and training). Data from 196 independent hotels and restaurants operating in the People’s Republic of China show that hiring multi-skilled core customer-contact employees and training core customer-contact employees for multiple skills both have a significant and positive effect on incremental and radical innovation among hotel and restaurant companies. The two human resource management practices are also found to have a negative joint impact on incremental but not radical innovation. The implications for promoting innovation in hospitality companies are discussed.

Keywords

incremental innovation; radical innovation; staffing; training; human resource management practices

Disciplines

Hospitality Administration and Management | Human Resources Management

Language

English

Identifier

10.1016/j.ijhm.2011.01.001

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

UNLV article access

Search your library

Share

COinS