Title

Impact of Virtual Atmospherics and Functional Qualities on the Online Gambler's Experience

Document Type

Article

Publication Date

5-29-2015

Publication Title

Behaviour & Information Technology

Volume

34

Issue

10

First page number:

1005

Last page number:

1021

Abstract

This study empirically tests a stimulus–organism–response (S–O–R) structural model that proposes that an online casino's atmospheric cues and functional qualities influence individuals' affective and cognitive responses, which in turn impact consumer behavioural intentions. Using self-reported data from a primarily US-based sample, analysed elements of the online gambling site stimulus included high and low task-relevant cues, financial trust, and gambling value. Demographic characteristics were found to moderate the relationship between the stimulus and internal satisfaction, with demographic group differences found among all stimulus constructs. Results emphasise the significant role that atmospherics and functional qualities play in generating positive behaviours from online gamblers, with additional implications in marketplace competitiveness and in responsible gambling practices.

Keywords

Online casino; Gambling; Online gambling; Atmospherics; Servicescape; User experience

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