Research and information services at Lied Library: Restructured, revitalized and planning for the future

Document Type



Purpose – This paper summarizes the changes in the organization and services of the Research and Information Department since moving into Lied Library.

Design/methodology/approach – Includes a description of reorganization and strategic planning efforts of the department, along with possible future direction for the evolution of services, space utilization and staffing.

Findings – The reality of living in the new facility, Lied Library, proved to require changes not envisioned during the planning phase. Lied Library is not a static environment. Allocation of space and the way services are provided to customers continue to evolve.

Originality/value – This paper will be helpful to others planning a new academic library, and highlights the need for ongoing planning and evaluation of services after the building project is completed. It also describes successful and less successful strategic planning efforts for an academic reference department.


Academic libraries – Reference services; Library buildings; Library moving; Reference librarians


Archival Science | Collection Development and Management | Library and Information Science | Scholarly Publishing


Use Find in Your Library, contact the author, or use interlibrary loan to garner a copy of the article. Publisher copyright policy allows author to archive post-print (author’s final manuscript). When post-print is available or publisher policy changes, the article will be deposited

Publisher Citation

Nozero, V. A., & Finley, P. (2005). Research and information services at Lied Library restructured, revitalized and planning for the future. Library Hi Tech, 23, 66-74. doi:10.1108/07378830510586702

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