Building on an orientation program established by the University of Nevada, Las Vegas (UNLV) Libraries' Human Resources unit for all new employees, the Research and Information Department developed a training and orientation program for new employees who participate in the reference desk service pool. A task force composed of service pool members created a checklist of expectations that led to a new mission statement and core values for the department as well as a time line for training new employees. The use of a staff wiki to provide access to the expectations, time line, and other resources is explored. Assessment mechanisms, adjustments to the program, and future plans are detailed.
Employees--Training of; Library employees--Training of; Reference librarians--Training of; Reference services (Libraries)
Human Resources Management | Library and Information Science
Lowe, S. D.,
Utilizing new staff training initiatives to develop and implement reference competencies at the UNLV Libraries. In Lankes; R.D. & Radford; M.L.,
Reference Renaissance: Current and Future Trends
Chicago, IL: Neal-Schuman Publishers.