Master of Science (MS)
First Committee Member
Number of Pages
Due to increased competition in the restaurant industry, employers need to offer more than monetary compensation to attract quality employees. Offering these non-economic benefits, or internal services, can aid in keeping employees satisfied and committed to their organizations. The purpose of this study was to examine the relationship between internal service components and organizational commitment. Data was collected from three fine-dining restaurants in Las Vegas, Nevada. The original hypotheses were not supported by the research results. Yet, the study did yield evidence indicating that satisfaction with some aspects of internal services was influential in predicting organization commitment. Implications for management and future research are discussed.
Commitment; Components; Dining; Fine; Internal; Organizational; Relationship; Restaurants; Service
Management; Psychology, Industrial
University of Nevada, Las Vegas
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Perry, Taryn M, "The relationship between internal service components and organizational commitment in fine-dining restaurants" (2003). UNLV Retrospective Theses & Dissertations. 1608.