Award Date

1-1-2003

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Hotel Administration

First Committee Member

Gail Sammons

Number of Pages

63

Abstract

Due to increased competition in the restaurant industry, employers need to offer more than monetary compensation to attract quality employees. Offering these non-economic benefits, or internal services, can aid in keeping employees satisfied and committed to their organizations. The purpose of this study was to examine the relationship between internal service components and organizational commitment. Data was collected from three fine-dining restaurants in Las Vegas, Nevada. The original hypotheses were not supported by the research results. Yet, the study did yield evidence indicating that satisfaction with some aspects of internal services was influential in predicting organization commitment. Implications for management and future research are discussed.

Keywords

Commitment; Components; Dining; Fine; Internal; Organizational; Relationship; Restaurants; Service

Controlled Subject

Management; Psychology, Industrial

File Format

pdf

File Size

2969.6 KB

Degree Grantor

University of Nevada, Las Vegas

Language

English

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Rights

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