Award Date

Summer 2011

Degree Type

Professional Paper

Degree Name

Master of Science in Hotel Administration


Hotel Administration

First Committee Member

Robert Woods, Chair

Number of Pages




Hotels are generally organized into various departments. These provide specialized services to guests. Almost every hotel in the world has (in one form or another) a housekeeping department. Guestroom attendants (GRAs) are a primary component of any housekeeping department. GRAs (also known as maids, housekeepers, or room/suite service attendants) are employed by hotels to clean guestrooms, change bed linens, restock supplies, and provide turn down services when requested (see Appendix A). Those employed as GRAs frequently suffer injuries at work that can be costly to employers. This paper reviews some of the more common causes of GRA workplace injuries and explores methods of injury prevention that can be used effectively by hotels.


Accidents — Prevention; Hospitality industry – Accidents; Hotel housekeeping; Hotels – Employees – Wounds and injuries; Industrial safety


Gaming and Casino Operations Management | Hospitality Administration and Management | Occupational Health and Industrial Hygiene | Strategic Management Policy