Master of Science in Hotel Administration
First Committee Member
Robert Woods, Chair
Number of Pages
Hotels are generally organized into various departments. These provide specialized services to guests. Almost every hotel in the world has (in one form or another) a housekeeping department. Guestroom attendants (GRAs) are a primary component of any housekeeping department. GRAs (also known as maids, housekeepers, or room/suite service attendants) are employed by hotels to clean guestrooms, change bed linens, restock supplies, and provide turn down services when requested (see Appendix A). Those employed as GRAs frequently suffer injuries at work that can be costly to employers. This paper reviews some of the more common causes of GRA workplace injuries and explores methods of injury prevention that can be used effectively by hotels.
Accidents — Prevention; Hospitality industry – Accidents; Hotel housekeeping; Hotels – Employees – Wounds and injuries; Industrial safety
Gaming and Casino Operations Management | Hospitality Administration and Management | Occupational Health and Industrial Hygiene | Strategic Management Policy
DaRos, Jennifer, "Preventing Workplace Injuries Commonly Sustained by Hotel Guestroom Attendants" (2011). UNLV Theses, Dissertations, Professional Papers, and Capstones. 1097.