Master of Hospitality Administration
First Committee Member
Robert H. Woods, Chair
Number of Pages
Macau is enjoying the prosperity brought by the increase of gaming operations. However, this rapid development imposed a great challenge in Human Resources Management. The hospitality industry is experiencing a high turnover rate, which affects the service quality and long-term sustainability. Major causes of turnover were reviewed from Western based and Asian based literature. Local studies were also included to provide a better picture of the turnover causes in Macau. Some recommendations were made to help retaining talented employees.
China – Macau; Employment stabilization; Gaming industry – Employees; Hospitality industry – Employees; Labor turnover
Gaming and Casino Operations Management | Hospitality Administration and Management | Human Resources Management | International Business
Im, Ut Lon, "Literature Review on Turnover - To Better Understand the Situation in Macau" (2011). UNLV Theses, Dissertations, Professional Papers, and Capstones. 1149.