Award Date

Summer 2012

Degree Type

Professional Paper

Degree Name

Master of Hospitality Administration


Hotel Administration

First Committee Member

Robert Woods, Chair

Number of Pages



The purpose of this paper is to provide a handbook that management can use to retain employees, especially top performers.

Companies within the hospitality industry are attempting to strengthen their bottom line during these tough economic times. Employees contribute significantly to the bottom line but are often overlooked as assets by the company. As a result, many employees become disengaged and unsatisfied. As this happens, employees begin to look for opportunities outside the company where they feel they will be more valued for their abilities. Unfortunately, for the company losing employees, the most likely losses are the most accomplished employees. This paper will provide a handbook for managers and the interactions needed to retain key employees


Employee retention; Hospitality industry; Hotel management; Job satisfaction


Business Administration, Management, and Operations | Hospitality Administration and Management | Human Resources Management