Award Date

Spring 2012

Degree Type

Professional Paper

Degree Name

Master of Science in Hotel Administration


Hotel Administration

First Committee Member

Mehmet Erdem, Chair

Number of Pages



Purpose: The purpose of this study is to identify the key stakeholders and critical entities that compose the casino resorts supply chain in gaming service area so that it can be applied to improve operational functions.

Objective: This paper is organized into four sections. The first section contains the well-know frameworks of SCM in manufacturing and service industry, and includes the characteristics of gaming industry. The second section explores the gaming industry context pertaining to supply chain management. Basic framework of casino resorts supply chain is developed in the third section, including key shareholders and critical entities that to compose of the supply chain. Conclusion, including future studies and recommendations on casino resorts supply chain, is provided in the fourth section.


Business logistics; Casinos – Management; Gaming industry; Lean manufacturing; Resorts


Gaming and Casino Operations Management | Hospitality Administration and Management | Management Sciences and Quantitative Methods