Award Date

Spring 2012

Degree Type

Professional Paper

Degree Name

Master of Science in Hotel Administration


Hotel Administration

First Committee Member

Curtis Love, Chair

Number of Pages



This paper specifically attempts to outline a training module that assists the front-line employees who have communication issues with management. It also helps the employees to efficiently acquire necessary skills and knowledge in a timely manner and to properly translate them into action. The training module will be organized by examining previous literatures as well as reviewing pre-existing training modules in general. Specific methods and best practices will be selected and integrated into the manual in easy-to-understand manner.


English language — Study and teaching — Foreign speakers; Special events industry – Employees; Special events industry – Waste disposal; Sustainability; Temporary employees – Training of


Business Administration, Management, and Operations | Business and Corporate Communications | Hospitality Administration and Management | Human Resources Management