Using Design Science Research to Develop a Conceptual Solution for Improving Knowledge Sharing in a Virtual Workspace

Lata Koneru


Enhancements in technology have resulted in significant changes to day-to-day operations of organizations in the present day. One especially noteworthy change is the alteration in the nature of teams from being co-located, with face-to-face interaction, to virtual, with the involvement of information and communication technologies (ICT) to facilitate communication. This change in team character has had a downstream impact on a key element of an organization’s competitive edge, namely knowledge.

Overall, there is consensus that knowledge is a crucial facet of the competitive edge of an organization. Consequently, knowledge management, knowledge sharing, and organizational learning are essential components of an organization’s sustained existence and effectiveness in the competitive marketplace and considerable academic and industry attention has been paid to this matter. However, the present day scenario of global organizations and dispersed teams, within and across geographies, transforms the matter of knowledge sharing and organizational learning into one of great complexity. Thus, the present study was interested in understanding the modalities of knowledge sharing and consequently organizational learning in the context of a virtual workspace, that is, teams operating from physically distinct locations and communicating using ICT tools.

Overall, the objective of this study was to propose a conceptual model using the Design Science Research (DSR) approach to enhance organizational learning and knowledge sharing in the context of the virtual workspaces of the present day work environment. Further, the conceptual model is extended to propose the use of a Learning