Award Date

Summer 2010

Degree Type

Capstone Project

Degree Name

Master of Public Administration (MPA)


Public Administration

Advisor 1

Christopher Stream

Number of Pages



The City of Las Vegas current volunteer management program is unable to provide effective administration of its volunteers. We will discuss what type of volunteer management program would work best for the City of Las Vegas? Volunteer management models were examined to determine what best practices can be adopted by the City of Las Vegas. Research shows a correlation between citizen engagement, volunteerism in the community, and a better quality of life for citizens in communities that have active volunteer programs. Thirty-six jurisdictions were surveyed, most of which are in the Western United States, with four jurisdictions being highlighted. The two predominate models that were discovered were centralized and decentralized volunteer management models. A decentralized model allows jurisdictions the flexibility to allow individual departments to oversee their volunteer activities. A centralized model establishes a citywide volunteer coordinator which oversees most volunteer activities for a jurisdiction. Findings indicate that having a centralized program with a citywide volunteer coordinator can be beneficial to overall management of volunteer efforts and reporting those activities to the governing body.


Citizen engagement; Nevada – Las Vegas; Personnel management; Political participation; Volunteer workers in community development; Volunteer workers in government; Volunteers – Management


Civic and Community Engagement | Policy Design, Analysis, and Evaluation | Public Administration | Public Affairs

File Format


Degree Grantor

University of Nevada, Las Vegas




Summary, Abstract, PowerPoint Presentation, and Appendices attached.
Presentation consists of 18 PowerPoint slides.


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