Award Date


Degree Type

Doctoral Project

Degree Name

Doctor of Nursing Practice (DNP)



First Committee Member

Jennifer Vanderlaan

Second Committee Member

Cheryl Maes

Third Committee Member

Soumya Upadhyay

Number of Pages



The purpose of this study was to examine job burnout of medical providers in outpatient clinics. Job burnout is a psychological syndrome resulting from job interpersonal stressors; it is measured using three dimensions: (1) emotional exhaustion – feelings of being emotionally overextended and exhausted by one’s work, (2) depersonalization -a unfeeling and impersonal response toward patients, and (3) personal accomplishment – feelings of competence and achievement in one’s work (Maslach & Jackson, 2020). Using a convenience sample, healthcare providers in Southern Nevada were asked to participate. The study was approved by the University of Nevada, Las Vegas, Internal Review Board (IRB). After an initial Maslach Burnout Inventory Human Services Survey for Medical Personnel (MBI-HSS (MP)) was administered virtually (due to COVID-19), healthcare providers were presented with a job burnout educational in-service regarding how to identify and define job burnout, a summary of research and findings regarding employee stress, information of when to seek help, and a discussion of how job burnout affects patient care. After a 60-day period, the MBI-HSS (MP) was re-administered, voluntarily, to the same employees. This project’s aim was to improve job burnout subscale scores in a 60-day period using a job burnout educational intervention.


Depersonalization; Emotional Exhaustion; Job Burnout; Job Demands Resources Model; Nurse Practitioner; Personal Accomplishment



File Format


File Size

4800 KB

Degree Grantor

University of Nevada, Las Vegas




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Nursing Commons