Master of Science in Hotel Administration
First Committee Member
Gail Sammons, Chair
Number of Pages
Cultural diversity has become a major issue in the hospitality industry of the United States. This paper focuses on analyzing the change faces and current status of the cultural diversity in the hospitality workplaces, discussing the opportunities, benefits and challenges from the culturally diverse workforce, and providing practical recommendations that might help human resource managers to successfully dear with cultural diversity issues. Based on the analysis of cultural diversity, this paper creates a cultural diversity training module for a graduate human resource course or a hospitality company training program that aims at facilitating trainees to increase cultural diversity awareness and sensitivity, learn knowledge of cultural differences, and develop skills of managing cultural diversity issues.
Diversity in the workplace; Hospitality industry; Multiculturalism
Hospitality Administration and Management
Gong, Yi, "Managing cultural diversity in hospitality industry" (2008). UNLV Theses, Dissertations, Professional Papers, and Capstones. 480.