Master of Science in Hotel Administration
First Committee Member
Mehmet Erdem, Chair
Number of Pages
An organization operates based on shifting circumstances, both internal and external. Such a dynamic environment demands adaptability within the organization and consequently, capabilities to absorb inevitable change. Such focus requires the commitment of an organization’s staff. In the hospitality industry, this is especially so, considering the labor-intensive operations that respond to the volatile sales and the seasonality of a perishable good. This paper considers critical issues in change management that are relevant to the hospitality industry. Research studies in change management over the last several years will be identified and analyzed. In addition, case studies which support common findings will be included.
Employee motivation; Hospitality industry – Management; Organizational change
Hospitality Administration and Management
Lee, Jennifer, "An Overview of change management in the hospitality industry" (2008). UNLV Theses, Dissertations, Professional Papers, and Capstones. 547.