Master of Hospitality Administration
Number of Pages
The purpose of this study is to identify the essential elements, both tangible and intangible, of establishing a training academy at the Grand Hyatt Hong Kong in order to achieve business objectives in a rapidly changing and competitive global environment in the hospitality industry. With the phenomenal growth of the tourism industry in Hong Kong, Macau, and the neighboring area in China, there is a growing competition in acquiring, retaining, and developing talents in the labor market. Having a well-established training academy is not only critical in consistently delivering the brand promises to the external customers, it is also fundamental in maximizing the fullest potential of the internal customers (employees).
China – Hong Kong; China – Macau (Special Administrative Region); Hospitality industry; Hotels – Employees – Training of; Tourism
Hospitality Administration and Management | Human Resources Management
Chow, Vida W., "Grand Hyatt Hong Kong training academy: Achieving business results" (2005). UNLV Theses, Dissertations, Professional Papers, and Capstones. 599.